Lucy trained at the Central Junior Television Workshop. She was a member of the band Paperdolls which toured with Boyzone in the early 1990s and took part in Stars In Their Eyes as Emma Bunton.
She has appeared in Soldier Soldier, Dalziel and Pascoe, and played the role of Brenda in the film Anita and Me. However, it is for her roles as Helen Raven in Crossroads (2002–2003) and Chastity Dingle, who she currently plays in the long running soap Emmerdale (2002, 2003, 2005-) that she is best known for. In January 2006, she appeared in the reality singing competition Soapstar Superstar and finished in third place. In 2007, Irish channel TV3 hosted the TV Now magazine awards. Lucy and fellow Dales actor Tom Lister won Best Couple for their portrayal of Chas and Carl. In the summer of 2011, she appeared on a celebrity edition of Who Wants To Be A Millionaire, with on screen son, Aaron (Danny Miller).
She has three daughters with partner Rudi Coleano, Lola born in 2005, and twins Missy and Betsy born in 2017 after Lucy underwent IVF.
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